L1-IT-Support Engineer

We are looking to hire a skilled IT support Field Engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications. To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, good troubleshooting skills, and high-level interpersonal skills. IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

IT-Support Engineer Responsibilities:

• Installing / configuring / managing client computer systems.

• Responding to IT support Tickets.

• Diagnose and troubleshoot system / network problems / Printer / copier /scanner & software faults or hardware complications.

• Meeting with clients to diagnose software / networking, or hardware issues.

• Providing technical support on-site & offering solutions that meet the needs of the client.

• Repairing hardware malfunctions / software issues, and networking problems.

• Maintaining good client relations.

• Tracking and managing work records.

IT-Support Engineer Requirements:

• Bachelor’s degree / 3 years Diploma in Hardware/ Networking.

• Proven 2-3 Years of work experience as a technical support engineer.

• Knowledge of computer hardware and networking systems.

• Good time management / interpersonal skills.

• Ability to troubleshoot complex hardware and software issues.

• Good written and verbal communication skills.