At HiX, we prioritize the privacy and security of our clients' personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you engage with our IT support services. By accessing or using our services, you consent to the practices described in this policy.
Information We Collect
We collect personal information to provide and enhance our services. The types of information we may collect include:
1. Personal Identification Information:- Such as your name, contact details, and job title.
2. Technical Data:- Including IP addresses, browser types, operating systems, and usage data related to our services.
3. Communication Data:- Details of your correspondence with us, including emails and support tickets.
How We Use Your Information
Your personal information is utilized for the following purposes:
Service Delivery: To provide, manage, and improve our IT support services.
Communication: To contact you with service-related updates, respond to inquiries, and send promotional offers, if you have opted to receive them. You can opt out of promotional communications at any time by following the unsubscribe instructions provided in our emails.
Analytics: To analyze usage patterns and enhance user experience on our website.
Legal Compliance: To fulfill legal obligations and resolve any disputes.
Data Sharing and Disclosure
We may share your personal information with:
Service Providers: Third-party vendors who assist in delivering our services, subject to confidentiality agreements. Legal Authorities: When required by law or to protect our rights and the safety of others.
Data Security
We implement administrative, technical, and physical safeguards designed to protect your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. These measures include encryption, secure servers, and regular security assessments. However, please note that no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once no longer needed, data will be securely deleted or anonymized.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal information we hold about you.
Request correction or updates to your information.
Withdraw consent for data processing, where applicable.
Object to processing or request deletion of your personal information.
Lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.
Cookies and Tracking Technologies
Our website uses temporary session cookies strictly to facilitate secure authentication via Open Authorization. These cookies are only active during the login process to maintain session state and authorization flow with third-party identity providers. They are automatically deleted once authentication is complete. No cookies are used for tracking, analytics or post-login functionality.
Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy regularly.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to the collection and use of information as described.
