Terms And Condition
Introduction
Welcome to HiX (referred to as "we," "us," or "our"). These Terms and Conditions govern your use of our website and services. By accessing or using our website or services, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our services or access our website.
Definitions
ITSM: Information Technology Service Management refers to the set of policies and processes we provide to manage and support IT services for businesses.You agree not to misuse the website, including unauthorized access or distribution of harmful content.
Services: Any ITSM services provided by HiX, including but not limited to incident management, change management, problem management, service desk support, etc.
Website: The online platform located at www.hixindia.com, including all subpages.
User Eligibility
By using our services or website, you represent and warrant that:
1. You are at least 18 years old.
2. You have the legal authority to accept these Terms and Conditions and form a binding contract with us.
3. You agree to use our services for lawful purposes only.
Services Provided
We offer a variety of ITSM services, including but not limited to:
IT support and management
Incident and ticket management
On-demand IT support
SLA & compliance tracking
Asset & configuration management
AI- Powered ITSM insights
Details of the services we offer can be found on our website or by contacting our support team.
Account Registration and Security
To access some features of our website or services, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.
Use of Services
You agree to use our services only in accordance with applicable laws and regulations. You will not use our services for any illegal or unauthorized purposes. You are prohibited from using our website and services in a manner that could damage, disable or impair the performance or functionality of the website or interfere with the access of other users.
Intellectual Property
All content, trademarks, logos, and intellectual property related to our services and website are the property of HiX or its licensors. You may not reproduce, distribute, or create derivative works based on our content without prior written permission.
Payment Terms
Pricing: All pricing for our services is provided on our website or as part of specific service agreements.
Payment: Payments for services are due according to the terms outlined in your service agreement.
Late Payments: We reserve the right to suspend or terminate services if payment is not received in a timely manner.
